WILL YOU BUY MY CAR?
I can’t find my car on your website
My car is a non-runner. Will you still buy it?
Can I sell a car on behalf of a family member or a friend?
Can I sell a deceased relative’s car?
Can I sell a car on behalf of a company?
I have outstanding finance against my car; can you buy it?
Do you buy cars with private registration plates?
Do you buy cars that are registered outside the British mainland?
HOW DO I GET A VALUATION
Can the online valuation change?
Is there a fee if I decide not to sell my car to you?
What happens if I don’t enter full details of my car’s condition?
Is my online valuation still valid if it’s a few months’ old?
Will you offer to buy my car for the amount stated in the online valuation?
What does subject to inspection mean?
HOW DO I SELL MY CAR?
I’m happy with my valuation and want to sell. What happens next?
What do I need to have with me when I sell my car?
What if I haven’t got a V5 registration document?
What if the V5 registration document is not in my name?
DURING MY APPOINTMENT
What do I need to have with me at the appointment?
How long will my appointment take?
Do you take my car away then and there?
Can I reschedule my appointment?
MONEY MATTERS
How can I be sure that I will receive payment?
I have outstanding finance against my car, what do in need to do?
When will I receive the money?
What if I owe more than the car is worth?
I am not the owner of the vehicle. Will you pay money into my bank account?
